Returns & Exchanges
At Estella Bartlett, we want you to love your jewelry and accessories, which is why we offer a 30-day return window for items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless they are faulty.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original Estella Bartlett gift packaging and place them in a secure shipping box to prevent damage during transit.
Ship the Items
Print your prepaid shipping label or use the provided QR code at your nearest drop-off point, ensuring you obtain a proof of postage receipt.
Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing