Frequently Asked Questions
Everything you need to know about your Estella Bartlett experience.
How should I care for my jewelry to ensure it lasts?
To maintain the finish of your jewelry, we recommend avoiding contact with water, perfumes, and lotions. Store your pieces in their original packaging or a soft pouch when not in use.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard UK delivery typically takes 3-5 working days, while international shipping can take 7-14 working days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, we cannot accept returns on earrings unless they are faulty.
Are your products hypoallergenic?
Yes, our jewelry is designed to be skin-friendly. Our silver-plated and gold-plated pieces are lead and nickel-free, making them suitable for most sensitive skin types.
Can I include a gift message with my order?
Absolutely. During the checkout process, you can add a personalized gift message which will be printed and included in your package for a special touch.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.